Frequently Asked Questions

 

Is it possible to modify my order information?

To update your order information, please contact us via email at support@potsia.com or call/WhatsApp us at +91-7272 86 9595. Kindly note that once your order has been shipped, you will be unable to make any changes to the details.

Is it possible to modify the delivery address for my order?

To update your order information, including the delivery address, please contact us via email at support@potsia.com or call us at +91-7272 86 9595. Kindly note that once your order has been shipped, it is no longer possible to make any changes to the details.

Is it possible to modify the billing address for my order?

To update your order information, including the billing address, please contact us via email at support@potsia.com or call us at +91-7272 86 9595. Kindly note that once your order has been shipped, it is no longer possible to make any changes to the details.

Is it possible to request customization for the product?

To customize your order, please contact us via email at support@potsia.com or call us at +91-7272 86 9595. Kindly provide us with your preferred colors, sizes, finish, and any other relevant details, and we will ensure that your order is placed accordingly.

Is it possible to make an order over the phone?

Certainly! You can conveniently place your orders over the phone by calling us at +91-7272 86 9595. Our customer service team is available to assist you from Monday to Saturday between 9:30 am and 6:30 pm.

Could you please provide me with the guidelines for writing product reviews?

  1. Be honest and unbiased: Provide an objective evaluation of the product based on your personal experience without favoritism.
  1. Include relevant details: Share specific information about the product’s features, performance, quality, and any notable aspects.
  1. Share your personal experience: Describe how the product has met or failed to meet your expectations, highlighting both positive and negative aspects.
  1. Use clear and concise language: Write in a manner that is easily understandable, avoiding excessive jargon or complexity.
  1. Maintain respect and constructiveness: Express your opinions respectfully and offer constructive criticism, avoiding offensive or derogatory language.
  1. Disclose any affiliations or incentives: If you received the product for free or at a discounted price in exchange for a review, disclose this information transparently.
  1. Proofread your review: Ensure your review is well-written, free of errors, and easy for others to comprehend.
  1. Focus on the product: Stay on topic and avoid unrelated or personal discussions.
  1. Avoid promotional content: Refrain from including promotional links, spam, or irrelevant information in your review.
  1. Review responsibly: Respect intellectual property rights, maintain confidentiality, and refrain from sharing confidential or sensitive information.
  2. By following these guidelines, you can provide valuable insights to other consumers and help them make informed decisions about the product.

 How can we Place an Order?

You have several options for placing an order:

  1. Visit Potsia.com and log in to your account.
  2. Contact us by phone at +91-7272 86 9595.
  3. Send us an email at support@potsia.com with the product details. Please include the product name, quantity, your name, email address, contact number, complete address (including pincode), and your preferred payment method.

If you prefer not to register with us, you can still place an order as a guest. Simply add the products to your cart and proceed to checkout. Select the “Continue as Guest” option, and provide your full name, email address, contact number, and complete address details. Please note that in this case, your address and order details will not be saved with us.

How do I make a Bank Transfer?

Bank Transfer is a convenient payment option available to you. Here are the details of the bank where you can make the transfer:

Account Name: POTSIA

Bank Name: Bank of Baroda

Account Number: 11350200001825

IFSC Code: BARB0NAIGAO

Branch: Naigaon

To complete the bank transfer, you can choose to make a cash deposit or initiate a NEFT transfer to the provided account number and branch. Once you have made the transfer, please call us to confirm the payment. If you have any questions or need further assistance, please feel free to contact us.

I do not remember both my login ID and password. How do I get it?

Kindly provide either your order number or your registered contact number to support@potsia.com, and kindly request your login ID and password. Your login details will be furnished promptly.

I have misplaced my password. Can you please assist me?

To initiate the password reset process, follow these steps:

  1. Navigate to the top right corner of the website and click on “My Account” to access the login window.
  2. Locate the “Forgot your password” link situated at the bottom right of the login window.
  3. Enter the email address associated with your account.
  4. Instructions for resetting your password will be sent to your registered email address.

Which payment methods are available?

We provide multiple options for online payments, including debit card, credit card, net banking, cash on delivery, and bank transfer. If you opt for bank transfer as your payment method, kindly contact us at +91-7272 86 9595 to confirm the transaction or send an email to support@potsia.com with the payment details.

What are the available options for receiving a refund?

For detailed information, you can refer to the link provided below.

https://potsia.com/shipment-returns-refund-policy/

What are the cancellation and refund policies?

For detailed information, you can refer to the link provided below.

https://potsia.com/shipment-returns-refund-policy/

What is your return policy?

For detailed information, you can refer to the link provided below.

https://potsia.com/shipment-returns-refund-policy/